Policy
By personalizing your own Zippo product on this website, you take full responsibility for any photo or letters presented to Zippo for the purpose of placing it on a Zippo product.
All photos and art created or submitted by consumers for placement on a personalized product will be reviewed by Zippo. If the content appears to be not acceptable with the Zippo Personalize It! Guidelines, it will be rejected and an email notification of the reason the customization was rejected will be sent to the registered consumer at the email address provided at the time of order.
Rejection of a customized product results in the cancellation of the entire order. You will receive an email when your order is canceled. The credit authorization from your order will be removed by your bank, some banks take up to 15 days to perform this action.
If your letters or art work is accepted you will receive an email to notify you that your customized product has been approved and is in production.
Shipping Customized Product
PERSONALIZED PRODUCT WILL SHIP IN 4 TO 5 BUSINESS DAYS. Any regular product ordered with a personalized product will not be shipped until the product is ready for shipment. Personalized products (designed by you or engraved) are not returnable unless determined defective by Zippo so review your final design carefully. Review the Shipping & Handling section for more information.